Gift Basket.PK does not write personal messages on cake itself, only on the greeting card.
Complimentary greeting card will be delivered with every order.
We do not offer time specific, midnight or same day deliveries on events and on holidays.
Eid
New Year
Mother’s Day etc.
Order received with incomplete or incorrect information will not be processed. Gift Basket.PK does not accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances.
If the destination/city selected on the website is different than the actual shipping city/address; Gift Basket.PK will not accept any responsibility for non-delivery.
Orders time period of delivery would start once payment is received not on the basis of the time when the order is placed (Particularly in case of IBFT)
Any order pending due to an incorrect address, phone number not responding or consignee being unavailable will be considered as a closed case.
If a customer Logs in, make an account and save any information on the web, he/she would be treated as completely agree with our all terms of use and conditions.
Gift Basket.PK does not book or send anonymous gifts. We require the names of the sender and the receiver. Anonymous messages are also not entertained.
Message given by sender instructions will be typed on the gift card exactly as provided, including names and spellings.
For deliveries in public places such as hospitals and academic institutions, please provide an alternate number along with the actual number of the receiver. In case phone number is not responding or consignee being unavailable, it will be considered as a closed case. Full refund or VAS charges refund will not be issued in such cases.
We encourage and value your feedback & complaints.
If the recipient agrees to pick up order later, GiftBasket.Pk will not be responsible for the freshness of the product.
REFUNDS
If gift is delivered later than the selected delivery time (time specified delivery), due to weather conditions, law & order situation, any traffic conditions, and all sorts of unforeseen conditions, If the gift is delivered later than the selected delivery time (time specified delivery) due to any reason then the customer will be refunded only the extra delivery charges.
For perishable items such as flowers, cakes, chocolates, fruits and mithai, Gift Basket.PK will deliver fresh products. However, if the recipient is unavailable, first the sender and then the recipient will be contacted. If the recipient is still unavailable, then refund will not be entertained.
A customer cannot return the purchase once it is delivered. But if the product received is genuinely faulty, our team will replace the item or customer will be refunded a certain amount of the purchase. The Refund processing time is 15 to 30 days but usually, it takes approximately 7 working days. The time period depends upon the level of investigation involved for each case.
Order once placed cannot be refunded before delivery.
Gift Basket.PK reserves all the rights to cancel any order.
Gift Basket.PK reserve all rights to cancel, process or refund any order that has availed discounts other than what has been allowed.
A Customer can lodge a complaint within 3 days of product delivery. Any refund or purchase after 3 days of delivery would not be entertained. This does not include rotten or damaged products.
PRODUCTS
Products may vary slightly in appearance from pictures displayed on the website, especially in case of products with assorted designs / colors.
Flowers and flower arrangements may vary slightly in terms of color and the types of flowers used, as per regional and seasonal availability.
Gift Basket.PK reserves the right to offer substitute products in case of unavailability.
If the recipient agrees to pick up order later, GiftBasket.Pk will not be responsible for the freshness of the product.
If the couriers are made to wait an extended amount of time, especially in restricted/ high-security areas, Gift Basket.PK will not be responsible for the freshness of the products due to such delays.
Any complaint regarding the “taste” of the eatables which is based on personal likes or dislikes will not be entertained unless the product is rotten.
If the product received is either rotten or damaged, you can take a picture and inbox it to info@gift-basket-pk-3ce96e.ingress-baronn.ewp.live or whatsapp on +923055119322along with your order details, within 24 hours of when your order is received. Otherwise, such complaints cannot be entertained.
Privacy Policy for Gift Delivery Service
we understand the importance of privacy and are committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, and disclose information when you use our gift delivery service. By accessing or using our service, you agree to the terms of this Privacy Policy.
Information We Collect:
Personal Information: When you place an order or create an account, we may collect personal information such as your name, contact information, delivery address, and payment details.
Order Details: We collect information related to your gift orders, including the recipient’s name, address, and any special instructions provided.
Usage Information: We may collect information about how you interact with our website or app, including your IP address, device information, browser type, and pages visited.
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Use of Information:
Personalization: We may use your information to personalize your experience, such as suggesting gift ideas or providing tailored recommendations.
Order Fulfillment: We use the collected information to process and deliver your gift orders, communicate with you regarding your orders, and handle customer support inquiries.
Marketing: With your consent, we may send you promotional materials, special offers, or newsletters. You can opt-out of these communications at any time.
Improvements: We analyze the information to improve our services, enhance the user experience, and develop new features and functionalities.
Information Sharing:
Service Providers: We may share your information with trusted third-party service providers who assist us in delivering the gifts, processing payments, analyzing data, or providing customer support.
CONTACT INFORMATION
This website is owned and operated by GiftBasket.Pk.
You may contact us regarding these Terms and Conditions by writing or emailing us at the following address:info@gift-basket-pk-3ce96e.ingress-baronn.ewp.live Postal Address:- CB-336 Opp Ziarat Baba Gohr Ali Shah Dhamiyal Road Rawalpindi Cantt Punjab Pakistan Postal Code 46000
